Please read the following conditions carefully before continuing. Persons who log on to the arosa-vetter-hotel.ch website of Arosa Vetter Hotel signify their agreement to the following conditions.
The entire content of the arosa-vetter-hotel.ch website is copyright protected. All rights are owned by Albarosa AG or third parties. The elements contained on the arosa-vetter-hotel.ch website are freely accessible for browsing purposes only. Duplication of this material, or parts thereof, in any written or electronic form is permitted only with a specific mention of arosa-vetter-hotel.ch. Reproduction, transfer, amendment, linking or use of the arosa-vetter-hotel.ch website for public or commercial purposes is prohibited without the prior written consent of Albarosa AG.
The various names and logos appearing on the arosa-vetter-hotel.ch site are generally registered and protected trademarks. No part of the arosa-vetter-hotel.ch is designed in such a way as to grant a licence or right to utilise a picture, registered mark or logo. Downloading or copying the arosa-vetter-hotel.ch website or parts thereof, confers no rights whatsoever in respect of the software or elements of the arosa-vetter-hotel.ch website. Albarosa AG reserves all rights in respect of all elements of the arosa-vetter-hotel.ch website with the exception of rights belonging to third parties.
Although Albarosa AG has taken all possible care to safeguard the reliability of the information contained on the arosa-vetter-hotel.ch website at the time of its publication, neither Albarosa AG nor its contracting partners can give any explicit or implicit assurance or warranty (including to third parties) in respect of the accuracy, reliability or completeness of the information on arosa-vetter-hotel.ch. Opinions and other information contained on the arosa-vetter-hotel.ch website may be changed at any time without prior notice.
Albarosa AG accepts no responsibility and gives no guarantee to the effect that the functions on arosa-vetter-hotel.ch website will not be interrupted or that the arosa-vetter-hotel.ch website or the relevant server is or are free from viruses or other harmful contents.
Despite best efforts by Albarosa AG, to guarantee correct information, neither Albarosa AG nor their business partners can be hold liable for the trustworthiness or completeness of the information on arosa-vetter-hotel.ch. Any opinion or information on the website can be changed without any notice. The Albarosa AG are not responsible for any disruptions in regards to the functionality of the website arosa-vetter-hotel.ch and don't guarantee that the specific server is free of virus or other malware.
All liability of Albarosa AG (including liability for negligence) for direct, indirect or secondary damage suffered as a result of access to the elements of the arosa-vetter-hotel.ch website or to use of that site or as a consequence of impossibility of access to or use thereof or links to other websites, is hereby declined.
The arosa-vetter-hotel.ch website contains links to websites operated by third parties which might be of interest to you. When activating these links you might leave the arosa-vetter-hotel.ch website or summaries of third-party websites may be displayed within the context of the arosa-vetter-hotel.ch website. Albarosa AG has not carried out any checks whatsoever on the websites of third parties accessible via links on the arosa-vetter-hotel.ch website and is in no way responsible for their content or effective operation. This applies regardless of whether when activating the link you leave the arosa-vetter-hotel.ch website or the display appears within the context of the arosa-vetter-hotel.ch website, as well as if in the latter case the information provider of an external website is not immediately obvious. Establishing the link or consulting websites operated by third parties is at the sole risk and peril of the user.
Die Albarosa AG (Seeblickstrasse 9, 7050 Arosa, Schweiz), eine Aktiengesellschaft des Schweizer Rechts (CHE-113.438.613 MWST),
The Albarosa AG (Seeblickstrasse 9, 7050 Arosa, Schweiz), an corporation of Swiss Public Law (CHE-113.438.613 MWST), operates the website arosa-vetter-hotel.ch and is therefore responsible for the collection, processing and use of your personal data and the compliance of the said data processing with Swiss law. Your trust is important to us, which is why we take the issue of data protection seriously and ensure the appropriate level of security. We of course abide by the statutory provisions of the Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (OFADP), the Telecommunications Act (TCA) and, if applicable, other data protection provisions, in particular the General Data Protection Regulation of the European Union (GDPR).
Please take note of the information below so that you know which data we collect from you and for what purposes it is used.
When you visit our website, our servers make a temporary record of each access and store it in a log file. The following data is collected and stored, without any action on your part, until it is automatically deleted by us after 12 months at the latest:
The said data is collected and processed for the purpose of allowing you to use our website (establishing a connection), ensuring system security and stability in the long term and allowing our Internet offering to be optimised, as well as for internal statistical purposes. This is our legitimate interest in the processing of data within the meaning of Art. 6 para. 1 lit. f GDPR. The IP address in particular is used in order to determine the country of residence of the visitor to the website and set the language of the website accordingly. The IP address is also analysed in the event of attacks on the network infrastructure of arosa-vetter-hotel.ch as well as for statistical purposes.
When you visit our website, we also use what are known as pixels and cookies to display advertising that is personalised for you and to use web analysis services. Further details of this can be found in Sections 2, 6 and 7 of this privacy policy.
You have the option of subscribing to our newsletter. Registration is required in order to do so. As part of the registration, the following data must be provided:
You also have the option of providing additional information (date of birth and country) on a voluntary basis. We process this data in order to personalize the information and offers sent to you and to better align ourselves to your interests.
By registering, you give your agreement to the data provided being processed for regular dispatch of the newsletter to the address you provided, for the statistical analysis of user behaviour and optimisation of the newsletter. Your consent constitutes our legal basis for the processing of your e-mail address in the sense of art. 6 para. 1 lit. a GDPR. We are entitled to commission third parties with the technical processing of advertising measures and to pass your data on for this purpose (see under Section 3).
At the end of each newsletter is a link which you can use to unsubscribe from the newsletter at any time. When unsubscribing you have the option to let us know the reason you are doing so. Once you have unsubscribed, your personal data will be deleted. Further processing shall take place only in anonymised form for the purpose of optimising our newsletter.
We expressly point to the data analysis during the newsletter distribution (see Section 9).
On our website there are a number of ways to make bookings or reservations or request informational material or other services. The corresponding services are provided by third parties in each case. You will be notified accordingly if you are redirected to our partners. Depending on the service to be provided, different data is collected in this respect. This could be the following data, for example:
The data you provide is generally collected by the relevant provider directly or for certain offers passed on to the relevant provider by us. For further data processing, the data protection provisions of the relevant provider shall apply in these cases. The legal basis for the processing of the aforementioned data lies in the performance of a contract within the meaning of Art. 6 para. 1 lit. b GDPR.
We use retargeting technologies on this website. These technologies analyse your user behaviour on our website in order to subsequently offer you advertising that is tailored specifically to you on partner websites. Your user behaviour is collected in a pseudonymised form.
Most retargeting technologies work with cookies (see Section 6 below).
This website uses Google AdWords Remarketing and Doubleclick by Google, services offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043,USA ("Google"), in order to place advertisements based on the use of websites visited previously. To do so, Google uses the DoubleClick cookie, which allows your browser to be recognised when visiting other websites. The information collected by the cookie about visits to these websites (including your IP address) is transferred to a Google server in the United States and stored there (more information about the transfer of personal data to the United States can be found further below under Section 10).
Google will use this information to analyse your use of the website with respect to the advertisements placed, in order to compile reports about website activity and advertisements for the website operator and to provide further services that are linked to usage of the website and the Internet in general. Google will also transfer this information to third parties in certain cases, where this is required by law or if the said third parties process this data on Google's behalf. Google will under no circumstances associate your IP address with other data from Google, however.
In order to manage usage-based advertising services, we also use Google Tag Manager. The Tag Manager tool itself is a cookieless domain and does not collect any personal data. Instead, the tool ensures the activation of other tags that may for their part collect certain data (for more details, see above). If you have opted for deactivation this at a domain or cookie level, this deactivation will continue to apply for all tracking tags that are implemented with Google Tag Manager.
You may choose to prevent retargeting at any time by rejecting or disabling the relevant cookies in the menu bar of your web browser (see Section 6 below).
We pass your personal data on only if you have expressly consented to this, if there is a legal obligation to do so or if this is required in order to enforce our rights, in particular in order to enforce claims resulting from the relationship between you and Albarosa AG.
We also pass your data on to third parties where this is required in conjunction with use of the website in order to provide you with the services requested or to analyse your user behaviour. If this is required for the purposes specified in the preceding sentence, your data may also be passed on to third parties abroad. If the website contains links to websites of third parties, Albarosa AG will no longer have any influence on the collection, processing, storage or use of personal data by third parties once you click on such links and assumes no responsibility in this regard.
Albarosa AG is entitled to also pass your personal data on to third-party companies (commissioned service providers) abroad, where this is required for the data processing described in this privacy policy. The said third-party companies are obliged to protect your data to the same extent as we are. If the level of data protection in a country does not correspond to the level of data protection in Switzerland or the European Union, we ensure by contractual means that the protection of your personal data corresponds to that in Switzerland or the European Union at all times.
We take appropriate technical and organisational security measures to protect any of your personal data that we have stored from manipulation, partial or complete loss and unauthorised access by third parties. Our security measures are constantly being improved in line with technological developments.
You should always treat your payment information as confidential and close the browser window once you have ended your communication with us, particularly if you are on a shared computer.
We also take data privacy within our organisation very seriously. Our employees and the service providers commissioned by us are obliged to maintain confidentiality and comply with our data protection provisions.
Cookies help in many ways to make your visit to our website simpler, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer’s hard drive when you visit our website. Cookies neither damage your computer’s hard drive nor do they transfer the user’s personal data to us. We use cookies, for example, in order to personalise the information, offers and advertisements that you see and to better align ourselves to your individual interests. Their use does not mean that we receive new personal data about you as an online visitor. Most Internet browsers accept cookies automatically. It is possible, however, to configure your browser so that no cookies are stored on your computer or so that a message will always appear when you receive a new cookie.
Disabling cookies may prevent you from being able to use all of the features on our website.
On our website we use various tracking tools. These tracking tools are used to monitor your surfing behaviour on our website. This is for the purposes of needs-based design and continuous optimisation of our website. In connection with this, pseudonymised usage profiles are created and small text files that are saved on your computer (“cookies”) are used.
The social plugins described below are used on our website. The plugins are disabled on our website as standard and therefore do not send any data. By clicking on the corresponding social media button, you can enable the plugins (known as the Shariff solution).
If these plugins are enabled, your browser establishes a direct connection with the servers for the relevant social networks as soon as you call up one of our websites. The content of the plugins is transferred from the social network to your browser directly and integrated by your browser into the website. The plugins can of course be disabled again with just a click of the mouse. Further information about the social media plugins can be found on the data privacy statement from Facebook, Instagram and Youtube.
To send our newsletter, we use e-mail marketing services tools. Our newsletter may therefore contain a web beacon (tracking pixel) or similar technical tools. A web beacon is an invisible graphic image, 1x1 pixel in size, that is associated with the user ID for the relevant newsletter subscriber.
The use of these services allows us to analyse whether or not the e-mails containing our newsletter have been opened. In addition, the click behaviour of recipients of our newsletter can also be collected and analysed. We use this data for statistical purposes and in order to optimise the newsletter with regard to content and structure. This allows us to better align the information and offers in our newsletter to the individual interests of the recipient in question. The tracking pixel is deleted if you delete the newsletter.
If you wish to prevent tracking pixels from being included in our newsletter, please set your e-mail software such that HTML is not displayed in messages.
You have the right to receive information about the personal data that we store about you free of charge upon request. In addition, you have the right to correct inaccurate data and the right to delete your personal data, as far as there is no statutory storage obligation or another legal basis for the processing in the sense of art. 6 GDPR that allows us to continue processing the data. You also have the right to reclaim from us the data you have given us (right to data portability). On request, we also pass the data on to a third party of your choice. You have the right to receive the data in a common file format. You can reach us for the aforementioned purposes via the e-mail address info@arosa-vetter-hotel.ch. We may, at our sole discretion, require proof of identity to process your requests.
We only store personal information for as long as it is necessary
Contract data is kept longer by us, as this is required by statutory storage requirements. Retention requirements that oblige us to keep data arise from accounting and tax regulations. According to these regulations, business communications, closed contracts and accounting documents must be kept for up to 10 years. As far as we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and for tax purposes.
You have the right to file a complaint to a data protection supervisory authority at any time.
This website was updated on 18.01.2022. For any questions or comments in regards to our legal notice or data privacy, please contact us: info@arosa-vetter-hotel.ch.
We don't wisch to find any illegal, offensive or criminal opinions or discussions on our website. Should we find that our organization or third parties are vilified, we reserve the right to remove those comments without any notice, since they are not consistent with our netiquette.
ALLGEMEINE GESCHÄFTSBEDINGUNGEN DER «BEST-PREIS-GARANTIE»
Bei einer Buchung über unsere Website (Direktbuchung) garantieren wir Ihnen den besten Preis. Sollen Sie 24 Stunden nach Ihrer Buchung der Übernachtung via www.arosa-vetter-hotel.ch auf einer anderen Website ein gleichwertiges Angebot zu einem günstigeren Tarif finden und uns mindestens 48 Stunden vor Anreise darüber in Kenntnis setzen, bestätigen wir Ihnen den günstigeren Tarif abzüglich 10 % Rabatt auf die Zimmerrate.
VORAUSSETZUNGEN FÜR DEN VERGLEICHTARIF:
• Der Vergleichstarif ist direkt buchbar und öffentlich zugänglich
• identisches Hotel
• identisches An- und Abreisedatum
• identische Zimmerkategorie und Anzahl Personen
• identische Währung
• identische Inklusiv-Leistungen
• identische Zahlungsbedingungen
• identische Buchungskonditionen (z.B. Aufenthaltsdauer, Vorausbuchungsfrist,)
• identische Annullierungs- und Änderungsbedingungen
FOLGENDE TARIFE SIND VON DER «BEST-PREIS-GARANTIE» AUSGESCHLOSSEN:
• Businesstarife
• Gruppentarife (mehr als 7 Zimmer)
• Reisebürotarife
• Online Auktionen
• Vergleichstarife von Webseiten, bei denen der Name des Hotels erst nach der Buchung bekannt gegeben wird
• Angebote von Webseiten, welche die Übernachtung in einem Package gebündelt haben
• Webseiten oder Programme, die eine Registrierung oder Mitgliedschaft verlangen
• Preise entsprechend den Seiten, die Bankschecks als Zahlungsmittel anbieten
• Ansprüche, die innerhalb von 24 Stunden nach der ersten verfügbaren Check-in-Zeit für die entsprechende Reservierung eingereicht werden.
Bitte beachten Sie, dass Preisunterschiede aufgrund unterschiedlicher Wechselkurse oder Währungsschwankungen nicht berücksichtigt werden können. Wir lehnen Ansprüche ab, wo der Preisunterschied weniger als CHF 10.00 beträgt.
ANSPRUCH EINREICHEN
Bitte reichen Sie Ihren Anspruch per Mail an info@arosa-vetter-hotel.ch, wenn Ihre Reservation alle Kriterien erfüllt. Damit wir Ihre Anfrage prüfen können, benötigen wir die Buchungsnummer und das Anreisedatum sowie alle Angaben des Vergleichtarif wie Link zur Website und Screenshot.
Das Arosa Vetter Hotel behält sich das Recht vor, die vorliegende «Best-Preis-Garantie» und die damit verbunden Bedingungen jederzeit zu ändern. Wir behalten zudem das alleinige Recht vor, zu bestimmen, ob ein Preis als Vergleichstarife gilt und ob ein Anspruch auf die hier vorliegenden Bedingungen erfüllt ist. Der Rechtsanspruch auf die Best-Preis-Garantie ist ausgeschlossen.
Version vom 18. Januar 2022
GENERAL TERMS AND CONDITIONS OF THE "BEST PRICE GUARANTEE"
If you book via our website (direct booking), we guarantee you the best price. Should you find an equivalent offer at a cheaper rate on another website 24 hours after booking your overnight stay via www.arosa-vetter-hotel.ch and inform us at least 48 hours before arrival, we will confirm the lower rate minus a 10% discount on the room rate.
REQUIREMENTS FOR THE COMPARISON RATE:
• The comparison rate can be booked directly and is found on a publicly available
• identical hotel
• identical arrival and departure date
• identical room category and number of persons
• identical currency
• identical inclusive services
• identical payment conditions
• identical booking conditions (e.g. length of stay, advance booking period)
• identical cancellation and amendment conditions
THE FOLLOWING RATES ARE EXCLUDED FROM THE "BEST PRICE GUARANTEE":
• Business rates
• Group rates (more than 7 rooms)
• Travel agency rates
• Online auctions
• Comparison rates from websites where the name of the hotel is only disclosed after the booking has been made
• Offers from websites that bundle accommodation into one package
• Websites or programmes that require registration or membership
• Rates corresponding to sites that offer bank cheques as a form of payment
• Claims submitted within 24 hours of the first available check-in time for the corresponding reservation.
Please note that price differences due to different exchange rates or currency fluctuations cannot be considered. We reject claims where the price difference is less than CHF 10.00.
SUBMIT A CLAIM
Please submit your claim by email to info@arosa-vetter-hotel.ch if your reservation fulfils all criteria. To check your request, we need the booking number and date of arrival as well as all details of the comparison rate such as link to the website and screenshot.
Arosa Vetter Hotel reserves the right to change this "Best Price Guarantee" and the associated conditions at any time. We also reserve the sole right to determine whether a price qualifies as a comparison rate or a claim fulfils the conditions listed here.
The legal right to the Best Price Guarantee is excluded.
Version as of 18. January 2022