Glossary

 

A

Adapter

Adapters are available at reception.
The mains voltage in Switzerland is 220 V.

Airport

We are happy to organise a transfer from or to the airport for you.
The most convenient way to travel from Zurich airport is by train directly to
the hotel via Zurich main station and Chur. You can find the connections
and tickets directly on the Swiss Railway homepage (SBB.ch). Our team will
be happy to help you plan your trip or organize an alternative means of
transport.

Arrival

Welcome! We hope you had a good journey and feel at home with us.

ATM

The nearest ATM is in the post office, about 100m down the road, a 2-
minute walk from the hotel. The reception will be happy to explain how to
get there.
 

Available at reception


– Adapter
– Toothbrush
– Plaster
– Sewing Kit
– Shoe polish kit
– Games
 

 

B

Babies / Toddlers

We also want the little ones to be as comfortable as possible.
For a baby cot or blankets, please contact reception.
 

Bank

The nearest bank is located:
Graubündner Kantonalbank
Poststrasse 133,
CH – 7050 Arosa
(+41) 081 378 57 57
 

Banquet

If you would like to organise an aperitif or banquet, please contact reception.
 

Bathrobe

Bathrobes & Slippers are free and provided in the room.

If you wish, you can also get a stool for the shower. Please contact us at reception.

Bed linen

For the sake of the environment, we will change your bed linen upon request.

Bike

In summer you are welcome to store your bike in our lockable bike room with workshop. The bike cellar can be opened from the outside with your room key. You will find a bike washing station and other utensils on site.
 

Blankets

If required, we will be happy to bring an extra duvet or woollen blanket to your room. Please contact our reception.

Breakfast

Our rich breakfast buffet is served in our Vetterstübli restaurant from 07:30 to 10:00. Breakfast is included in the room rate.

Bus

The nearest bus station is about 100m from the hotel in front of the Arosa train station.

 

C

Cable cars

You can find the operating times of the cable cars online at www.arosalenzerheide.swiss
The reception desk will also be happy to provide you with information.
Tickets are available at the reception desk.

Check In

In principle, the rooms are ready for occupancy from 15:00. Upon request and subject to availability, this may also be the case earlier.

Check Out

Your room will be available until 11:00 on the day of departure.
If you wish to depart later, please contact reception.
Otherwise, you are welcome to leave your luggage with us until you depart.
 

Children’s prices

Cots can be provided on request in specially equipped rooms. Children up to 5 years stay free of charge in their parents’ room. For children in an extra bed from 6 to 12 years we charge CHF 50 per day and from 13 years CHF 120 per day. Please note, the provision of an extra bed is only possible in selected rooms.
 

Coffee

If you wish, you can book tea, coffee, fresh fruit or even sparkling wine in your room.

Please contact our reception.

Coiffeur

Our reception team will be happy to recommend a nearby hairdresser.
Coiffure Duo Style GmbH
Galerie Obersee, 7050 Arosa
Telefon: 081 377 40 60

Conferences

If you wish to organise a conference, please contact the reception.

 

D

Dentist

For dental treatments, we recommend the following practice:
Dr. med. dent. Bianco Nicola
Poststrasse 115
CH – 7050 Arosa
(+41) 081 377 23 27
The reception will be happy to assist you in making an appointment and explain how to get there.
 

Departure

Your room will be available until 11:00 on the day of departure.
If you wish to depart later, please contact reception.
Otherwise, you are welcome to leave your luggage with us until you depart.
 

Doctor

If you need a doctor, the reception desk will be happy to make an appointment with our family doctor. The emergency ward at Chur Hospital is open 24 hours for urgent treatment. Patients with acute health problems can be examined and treated without prior appointment.
Gesundheit Arosa AG
Alteinstrasse 26
CH – 7050 Arosa
(+41) 081 377 14 64
 

Dogs

Your well-behaved pet is welcome to stay with us. We charge a contribution towards expenses of CHF 10 per night for the additional expense. We reserve the right to hold the owner liable for any damage caused by the pet in the hotel. Please use the “Do not disturb” door hanger if your pet is alone in the room.
 

 

E

Ecology

“Healthy” room temperatures for us are 20 to 21 degrees. Do not regulate the room temperature via the open window, but with the thermostat. Proper ventilation promotes health and well-being:
Open the window 2 to 3 times a day for 5 minutes and let it air out.
When you leave the room, please turn off the lights and turn off all electronic devices.
 

Electricity

The electrical voltage in Switzerland is between 220 and 240 volts.

Emergencies

The reception is not staffed at night. You can contact the emergency doctor at any time on (+41) 0848 7050 00 or 144.

Emergency exit

The emergency exit is marked with green illuminated emergency exit signs. In the event of a fire alarm, follow the route marked on the escape plan on the room door, observe the emergency exit signs and follow the instructions of the staff. Use the stairwell, the elevator is out of service!
After leaving the hotel, go to the hotel parking lot opposite and follow the instructions of the operations manager at the assembly point.

Escape route

Escape routes can be found on your hotel room wall.

Events

Would you like to organise an event, seminar or function with us? Please contact the reception, we will be happy to help you with the planning.
 

Excursions

For various excursions and sightseeing tours, the reception is at your disposal with valuable tips. Enjoy.
 

Extra bed

Please contact reception to obtain an extra bed.
An extra bed for children from 6 to 12 years costs CHF 50 per day and from 13 years CHF 120 per day. Please note, the provision of an extra bed is only possible in selected rooms.
 

 

F

Findings

If you are missing something or have found something, please contact reception. We will be happy to assist you.
 

Fire alarm

In the event of a fire alarm, follow the route marked on the escape plan on your room door, observe the emergency exit signs and follow the instructions of the staff. Use the stairwell, the elevator is out of service!
After leaving the hotel, go to the hotel parking lot opposite and follow the instructions of the operations manager at the assembly point.

 

G

Games

Various board games are available at the reception & restaurant.

 

H

Half board

We are happy to offer an extensive menu with fresh, seasonal dishes and vegetarian/vegan options in our a la carte restaurant "Vetterstübli". Make your reservation early.
 

Hotel entrance

The hotel and entrance doors are closed overnight for security reasons.
Reception will not be staffed during this time.
Please take your room key with you should you go out in the evening. You can open the front door with the room key.

 

I

Internet

The internet is available 24 hours free of charge. You can get the wifi access data at the reception or from the restaurant staff.
 

Iron

Do you need an iron? Please ask at the reception.

 

K

Key system

We use a physical key system for all entrance doors and rooms. Please carry the key with you. For security reasons, the ski room is also locked from the outside. A loss of key will be charged with CHF 90.
 

 

L

Laundry service

If you wish, you can have your personal laundry cleaned or ironed by us. To do this, please contact reception, then hand in your laundry before 10:00 a.m. and you will receive it back to your room cleaned by 11:00 a.m. the next day. This service is subject to a fee.

Lobby

In the reception you will find a selection of current magazines and information about Arosa and the whole region.
 

Luggage

On request, we will be happy to help you with your luggage. Please contact the reception desk. Of course, you are allowed to leave your luggage with us after your room has been released, so that you can still enjoy the day of departure.
 

 

M

Massages

Massages are offered in our partner establishments. Our reception team will be happy to help you and book you appointments.

Method of payment

We accept the following means of payment: Swiss francs, Postcard, EC-direct, Maestro, as well as all major credit cards, such as Mastercard, V-Pay, Visa & TWINT.

Museum

Eggahuus Heimatmuseum Arosa
Egga-Hus 508
CH – 7050 Arosa
(+41) 079 676 56 58


Rhaetian Museum
Hofstrasse 1
CH – 7000 Chur
(+41) 081 257 48 40
 

 

N

Newspapers

Daily newspapers and magazines are available in the restaurant.

Night service

Our reception is open from 08:00 to 18:00. If you arrive after 18:00, you are welcome to check in at the restaurant until 22:00. 
You are welcome to arrange a late check-in in advance with reception.

 

O

Opening hours


Our restaurants are open every day for you.
Breakfast:
07:30 – 10:00 am
Lunch:
11:30 – 13:45 in the Vetterstübli
À la Carte:
17:30 – 21:30 in the Vetterstübli
We recommend to reserve a table.
 

 

P

Parking

Exterior parking is available on request for 8 CHF per day next to the hotel. Capacities are limited. Reserve early enough. Otherwise, use public parking garages nearby. Our reception will be happy to help you.
 

Pharmacies

The nearest pharmacy “Pill Apotheke & Drogerie Montana” is a 2-minute walk from the hotel and is located on Poststrasse 58, 7050 Arosa. 

Photocopying

If you need a copy of any document, the reception desk will be happy to help you.

Pillow service

For your well-being, we can offer you a selection of various pillows (different sizes, bolsters, rose pillows, synthetic pillows) and duvets. Ask at the reception until 3:00 pm.

Please do not disturb

If you wish to be undisturbed, please attach the door hanger to your room door with the red side facing outwards. We will gladly take your request into consideration.

Please tidy the room

Let us know if we may do the daily room cleaning. Please attach the door hanger to your room door. Thank you!

Post

If you are expecting private mail, you will be informed by the reception. You are welcome to obtain stamps from reception and hand in your letters for posting. You will find a selection of postcards in our lobby.

Public transport

The Arosa Vetter Hotel is well connected to public transport. The train station with numerous bus and train connections is located directly opposite the hotel. The reception will be happy to assist you in finding the appropriate bus and train connections. The free local bus takes you regularly to all important places in Arosa.

 

R

Radio

The televisions in the guest rooms have an integrated radio.

Reception

Would you like to extend your stay with us or can we fulfill another wish? The reception team is there for you from 8 a.m. to 6 p.m.
Please note that the reception is closed after 6:00 p.m.

If you have any concerns at a later date, our service staff will be happy to help you.

Relaxation

Our reception team will be happy to recommend you an extensive wellness offer in our partner establishments.

Repairs

If you notice any technical defects in your hotel room, please contact reception. We will take care of fixing the defect as soon as possible.

Restaurant

In our à la carte restaurant “Vetterstübli” & "Sääli" we serve culinary delights.
 

Opening hours:
Hot food from 11:30 – 14:00 & 17:45 to 21:30
The menu of our restaurants contains a wonderful selection of local delicacies from the mountain cuisine of Graubünden. But also of the highest standard are the market-fresh dishes, as well as our Fondue.

Restaurant bill

You can have any consumption in the restaurant charged to your room. The receipts will then be added to your hotel bill.

Room cleaning

Your room will be cleaned daily until 16:00 upon request.

 

S

Safe

We recommend that you lock ALL your valuables in your room safe. The hotel accepts no responsibility or liability for loss of property in the hotel room.

Satisfaction

Making our guests’ stay so that they enjoy returning to the Arosa Vetter Hotel is our passion. That is why we would also like to know from you: What did you particularly like? What could we do differently, what could we do better?


We would also appreciate a guest comment on the popular internet portals such as tripadvisor.com or google reviews. By doing so, you give us the chance to continuously improve our service quality and to better meet your needs during your next stay.

Security

Our hotel is monitored with an automatic fire alarm system. The automatic fire detectors trigger an alarm directly.
For behaviour in case of fire, see “Fire alarm”.

Seminars / Meetings

If you would like to organise a seminar, please contact reception.

Sights

For information on events and other activities, please contact reception. We will be happy to assist you with valuable tips.

Ski passes

The most convenient way to purchase ski passes and cable car tickets is online on the website Arosa-Lenzerheide cable cars. Alternatively, you can use the ticket offices at the valley station or the hotel reception.

Ski storage

Our ski room is located directly in the hotel building. Please put your ski and snowboard boots on the boot racks provided. If you have rented your equipment, we ask you to remember the brand of the skis due to the risk of confusion.

Smoking

All of our guest rooms are non-smoking. We reserve the right to charge a cleaning fee of CHF 200 if there is smoking in the room.

Stamps

Stamps are available at the reception desk at the usual commercial rates.

 

T

Taxi

We would be happy to organize a transfer for you. Simply contact reception or the restaurant.


Taxi Arosa
(+41) 081 377 11 33

Alpin Taxi

(+41) 079 911 11 00

Tea

If you wish, you can book tea, coffee, fresh fruit or even sparkling wine in your room.

Please contact our reception.

Telephone

A hotel telephone is available on floor number 1. For instructions, see the instructions next to the phone. Alternatively, please contact reception.

Television

The TV in your room offers national and international TV and radio stations.

Tickets and ski passes

Cable car tickets are available online or at the ticket offices.
We will be happy to inform you about your options. You can find more information here...

Toiletries

Have you forgotten your toothbrush? Certain hygiene items are available at the reception.

Towels

Many unused towels are washed every day in hotels. For the sake of the environment, we only change your towels if you request them when you put them on the floor.

Transport

We recommend that you use public transport (local bus and Rhaetian Railway). You can find the timetable on sbb.ch.

Parking only on request and for a fee.

 

 

V

Vouchers

Vouchers for our hotel and restaurant are available at the reception. Value vouchers as well as service vouchers are available.

 

W

Wellness

Reception will be happy to help you book wellness treatments at another hotel.

WIFI

The internet is available 24 hours free of charge. You can get the wifi access data at the reception or from the restaurant staff.

Worship

Reception will be happy to assist you with recommendations for a church visit.

opening hours

Restaurant:

Monday - Sunday 08:00 - 23:00

Kitchen: Lunch 11:30 - 14:00 & Dinner 17:45 - 21:30

Check-in: 15:00 - 21:00 | Check-out: until 11:00

Smoking bar: Thursday - Sunday 17:00 - 0:00

 

Season times:

Open continuously until April 14, 2024.

 

 

The hotel & restaurant will be open from June 28, 2024

Open continuously until October 27, 2024.

We take a little break

from October 27th to November 20th, 2024.

From November 20th, 2024 we will be open again until April 6th, 2025.

contact us

Arosa Vetter Hotel
Seeblickstrasse 9
CH-7050 Arosa, Switzerland

Email: info@arosa-vetter-hotel.ch
Phone: +41 (0)81 378 80 00

Latest impression from Instagram #arosavetterhotel